FAQ
Shipping
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Free shipping promotions only apply to domestic continental US orders over $150 excluding APO/FPO, Alaska, Hawaii, Puerto Rico, American Somoa, or The Virgin Islands. Some restrictions may apply.
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Please confirm your shipping address before finalizing checkout. If you receive a confirmation email with an address that needs to be updated please contact us as soon as possible to make any changes. Once an order has shipped we cannot make any changes to your shipping address.
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Most domestic orders within the United States will be processed within 3-6 business days and shipped by your choice of shipping method. Please allow up to 5-7 business days to process your order during sale or collection launch periods. Any shipping carrier estimated delivery dates do not apply to pre-orders.
All made-to-order products, including pouches, with additional order items will ship together & can take up to 4-8 weeks for production. Once your order is shipped, you will receive a notification with a tracking number.
Domestic orders with UPS Next Day Air®, UPS 2nd Day Air®, or UPS 3 Day Select® must be placed before 12 PM PST to be shipped the same day. All of our shipping costs are set by our shipping carriers. Mizou is not responsible for any shipping delays incurred by any of our shipping carriers, including but not limited to weather or storm delays.
International shipping costs are calculated by our shipping carriers based on the total order weight, package volume, order destination, and item retail prices. Any additional duties, taxes, or VAT charges will be calculated at checkout.
International orders placed before October 25th, 2023 do not include any additional duties, taxes, or VAT charges that may be charged upon delivery. Please check your local customs website for more information. Any international orders shipped with USPS International shipping methods will be delivered by your local shipping carrier once the parcel is processed through customs. Tracking updates for USPS International shipments will be available through your local post office.
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Mizou is not responsible for lost or stolen packages that are confirmed to be delivered to the shipping address provided for the order. Mizou is not responsible for orders that are delivered incorrectly or lost due to incorrect shipping information being provided at checkout. We cannot refund shipping costs for shipments that are returned to us due to an error in the address provided & returned shipments may be subject to a restocking fee.
Products
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Our hair ties, scrunchies, and fabric/textile-based products are not waterproof. Hair clips and acetate-based products may be used on wet hair, however we do not recommend submerging underwater for extended periods of time.
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To keep your Mizou hair clips looking their best, gently clean them with a soft, damp cloth. Avoid harsh chemicals or abrasive materials that may damage the delicate surface or embellishments. For more stubborn dirt or buildup, lightly dampen a cloth with mild soap and water, then carefully wipe the clip, ensuring it’s not exposed to excessive moisture. After cleaning, dry the clip thoroughly with a soft towel before storing it in a safe place. With proper care, your Mizou hair clips will maintain their beauty and functionality for years to come.
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Our hair brushes are made with an organic bamboo base and bristles, adorned with cellulose acetate.
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Yes, all our products are crafted entirely by hand, making each item unique. Due to the handmade nature, you can expect slight variations in color, patterns, and details. These variations add to the charm and individuality of each piece, ensuring that no two items are exactly alike.
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To clean these brushes, use a soft-bristled brush/toothbrush or cloth to remove any tangles and dirt gently. You can get them wet by dipping them in warm soapy water or distilled white vinegar, but ensure that you dry them thoroughly face down. You should not soak or fully submerge wooden, boar bristle or bamboo brushes in water as they can absorb the water and warp or break apart.
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Cellulose acetate is an eco-friendly, plant-based material derived from natural fibers like wood pulp and cotton. Unlike traditional plastics, it is biodegradable, meaning it can break down naturally over time, reducing its impact on the environment.
This material is known for its strength and durability, making it ideal for high-quality hair accessories. It offers a luxurious feel and appearance without the environmental drawbacks. Cellulose acetate is also hypoallergenic, making it safe for all hair types and sensitive skin.
Returns
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We hope you love your Mizou products, however we understand that sometimes things don’t work out. We accept returns on new, unworn, and unopened items within 10 days of delivery. Unfortunately, for hygienic reasons we are unable to accept returns for scrunchies and bow barrettes.
Refunds for domestic orders will be processed to the payment method used at checkout minus any shipping costs, or issued as store credit in the form of a gift code. Please contact us to initiate a return.
Sale items are not eligible for returns or refunds.
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If you receive an incorrect or damaged item, please contact us with your order number & a photo of the item within 48 hours of delivery. After 48 hours, we are unable to provide a replacement or refund for any products that are incorrect or damaged. Please allow 2-3 business days for your inquiry to be reviewed by one of our customer service representatives.
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Unfortunately, we cannot accept returns on sale items, gift cards, hair combs, hair brushes, pouches, and items that have been worn, opened, or altered. Since our pouches are made-to-order, all pouches are final sale and not eligible for return.
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We hope you love your Mizou products, however we understand that sometimes things don’t work out. We accept returns on new and unopened items within 10 days of delivery, these items may be eligible for a refund or exchange. Unfortunately, for hygienic reasons we are unable to accept returns or exchanges for hair combs and hair brushes.
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When an order includes free shipping, only the cost of the return shipping is handled by the customer.